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Supported devices

USB flash disks, smart cards, tokens, biometric devices

Characteristics of smart cards and tokens

Device compatibility

Will your hardware device work with Dekart software?

Feedback Form

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Alternative contact information (in case the email gets undelivered, or is recognized as spam)
Additional comments

Windows version (including service packs)
Which version of the product are you using?
The disk on which Windows is installed (C:, D:, etc)
Which user you are logged in with (Administrator, Guest, etc.)
Are you using a registered, licensed (bundled with a magazine) or trial version of our product?
Is the problem permanent, or does it occur from time to time only?
Have you installed a new OS recently?
Do you have an antivirus or a firewall? (If yes, please be specific)
Is the hardware you use (if any) in our supported devices list?
Type the word "ocean" (no quotes) in this field

Contact us

Before you contact

how to help us help you

Feedback form

contact our Support Department

Missing or lost registration key?

contact us if you did not receive the registration key after your purchase


submit your questions, bug reports, opinions

Dekart Intervention

realtime remote assistance



Demo Repository

see Dekart encryption and authentication software in action

Error codes and their meanings


Hey! Thank you for the super-fast response! Great Customer Service! It looks like a great program and I am looking forward to using it.

William M.

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