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Windows version (including service packs
Which version of the product are you using?
The disk on which Windows is installed (C:, D:, etc)
Which user you are logged in with (Administrator, Guest, etc.)
Are you using a registered, licensed (bundled with a magazine) or trial version of our product?
Is the problem permanent, or does it occur from time to time only?
Have you installed a new OS recently?
Do you have an antivirus or a firewall? (If yes, please be specific)
Is the hardware you use (if any) in our supported devices list?
 
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