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How to enable logging mode

Summary

Often the support team asks you to send the logs of the application you have troubles with, so that the developers can analyze them and find more details that will help us understand the problem. This page contains brief instructions about the logging mode of each of our applications.


How?

There are several ways to do that. The first thing you should try is to switch to the "Options" tab of the program and find a checkbox labeled "Enable operation and error log". You will notice that several new files were created in the root directory of the disk on which your Windows OS is installed. These are the files that contain the details about the operation of the program, send them to us after the program fails to do what you expect it to.

However, not all the applications can control this feature via the user interface. In some cases you will have to create the log files yourself.

Below you will find a list of applications and the names of their log-files.


Log file names  

dk_ltool.log
dk_logon.log
dk_ln1.log
dk_ln2.log
dk_ln3.log 

dk_pd.log
dk_pdapi.log 

dk_pdl.log
dk_pdapi.log

You could also do this by running the program with the /logfile parameter: PrvDiskLight.exe /logfile  

dk_pdmf.log 

dk_smartkey.log 

dk_simman.log 

dk_SecKeeper.log


Other details

  • If you create the file manually, make sure it does not have a double extension, because some text editors automatically add the .txt extension to the files they create. In this case the application logging-mode will not be enabled, because the program cannot 'see' the file.
  • In the above section, each program title is linked to an archive that contains blank log files required by the respective application. You can download the archive and unpack it to the root directory of your system disk. This will save some time.
  • Note that the application has to be restarted after the log-files were created.
  • An important detail is that the files should be located in the root directory of the disk on which Windows is installed; i.e. the absolute paths to the files should be:

C:\dk_pdl.log
C:\dk_pdapi.log

rather than:

C:\log\dk_pdl.log
C:\log\dk_pdapi.log

If your Windows OS is installed on a different drive, for example D:\, then the paths should be

D:\dk_pdl.log
D:\dk_pdapi.log


Links 

  • Private Disk Light: 128-bit encryption – free disk encryption software  
  • Private Disk: 256-bit encryption – full-featured, user-friendly and reliable disk encryption software  
  • Private Disk Multifactor: 256-bit encryption – disk encryption software with smart card/USB flash disk authentication  
  • Secrets Keeper: 256-bit encryption – disk encryption software with smart card/USB flash disk authentication and seamless integration into Microsoft Office products  
  • Private Disk FAQ: Our encryption software in questions and answers
 
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