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 Troubleshooting

You are here: / fr / support / documentation / private_disk_docs / troubleshooting

This chapter contains:

  • Diagnostic Messages List . These messages result from wrong user actions or Dekart Private Disk hardware or software errors during the software operation. For convenience, messages are given alphabetically in the Message column of the Diagnostic Messages table.
  • Message Explanation List . These descriptions are given in the Explanation column of the Diagnostic Messages table.
  • On-Message Actions List . The actions to be carried out on receiving a certain message are given in the Action column of the Diagnostic Messages table.

Possible problems

If any contingencies occur during Dekart Private Disk installation and hardware connection and the user does not know how to handle the situation, he is welcome to contact Dekart support team at support@dekart.com provided that he presents his Name and Registration number.

Diagnostic messages

If any contingencies occur during Dekart Private Disk installation and hardware connection and the user does not know how to handle the situation, the Possible Problems table can be used as follows:
  • The Message column contains the message received from a user.
  • The Explanation column contains the descriptions of the reason for this message
  • The Action column contains the descriptions of the actions that should be taken to handle the corresponding situation.
  • The"##" column contains the unique message number required only when addressing the technical support service. These numbers are used for error identification when addressing Dekart technical support service.

The diagnostic messages table is listed below.

## Message Explanation Action

01

 

Unable to connect the Private Disk!

 

 The symbol for the disk being installed has been allocated to another drive or has an illegal value. In disk properties, change the symbol identifying the disk in the operating system (see the section Dekart Private Disk options tab section in chapter 4).
Operating system error Exit all applications and restart the computer.
07 This Operating System is not supported! Dekart Private Disk is not supported by the current operating system. Contact Dekart Private Disk technical support service.
08 Unable to activate help! Help system is not available. This can occur due to the following reasons: the help file of Dekart Private Disk, PrvDisk.hlp is missing or WinHelp system is not installed in Windows. Refer to Dekart Private Disk technical support service.
09 Unable to backup the Private Disk! Virtual disk read error. Use special utilities to check the virtual secret disk. There may be file system errors - try to fix them.
    Backup file write error. Use the special utilities to check the hard disk to which you attempted to write the backup copy. It may have bad sectors or disk file systems errors, or there is not enough disk space. Try to solve these problems or find another disk storage unit.
11 Unable to create the Private Disk! The virtual disk cannot be created. Check if there is enough free disk space on your computer to create the virtual secret disk. If there is not enough free space, indicate the available secret disk volume in its properties ( Disk > Create > Disk size > : Mbytes ). If there is enough free space, use special utilities (for example, Norton Disk Doctor ) to check whether your hard disk storing the file-image has bad sectors or file system errors. Try to fix them or select another disk storage unit. The symbol indicating the disk being created can have an illegal value. To solve this problem, correct the LASTDRIVE instruction in the config.sys system file and reboot your computer.
14 Unable to restore the Private Disk! Wrong backup copy alternative access password was entered. Enter the right backup copy alternative access password.
    Virtual disk write error. Use special utilities to check the virtual secret disk. It may have file system errors.
    Backup file read error. Use special utilities to check the hard disk storing the backup copy. It may have bad sectors or disk file systems errors.
    The memory capacity of the recovered data exceeds the volume of the connected virtual disk. Create a new virtual disk with more free space.
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