Message

Explanation

Action

An error occurred while processing the Key!

The symbol of the disk being connected is used by another drive or has an illegal value.

Change the symbol identifying the disk in the operating system (see the section Changing Virtual Secret Disk Properties).

Operating system error

Exit all applications and restart the computer.

Hardware error (COM port, reader, or smart card/Token error).

Try to use a Key duplicate or check (replace) the COM port or the reader.

Disk image file handling error.

Check whether the disk image file has been damaged or deleted or whether this file is currently used by another application.

No Key reader has been detected by the system!

The active smart card reader/Token is not detected in the operating system when Dekart Private Disk MultiFactor is started.

Connect the reader/Token to the computer (or wait until the smart card reader/Token service is started) and try to re-start Dekart Private Disk MultiFactor. If the problem persists, refer to the section Possible Problems.

The Key is blocked!

The electronic Key has been blocked after three consecutive wrong PIN entries.

To continue using the electronic Key, the smart card/Token must be unblocked with the right PIN (see the section Electronic Key Unblocking ).

The Key is empty!

The electronic Key does not contain any information about a virtual disk.

Create a new virtual disk (see the section Creating Virtual Secret Disk ).

The PIN you entered is incorrect!

A wrong PIN was entered.

The right PIN must be entered to proceed.

The PIN you entered to unblock the Key is incorrect!

While unblocking the electronic Key, a wrong PIN was entered.

The right PIN must be entered to unblock the Key.

This Operating System is not supported!

Dekart Private Disk MultiFactor is not supported by the current operating system.

Refer to Dekart’s technical support.

Unable to activate help!

The Help system is not available.

This can occur due to the following reasons: the help file of Dekart Private Disk MultiFactor, PrvDisk.hlp is missing or WinHelp is not installed in Windows. Refer to Dekart‘s technical support.

Unable to backup the Private Disk MultiFactor!

The virtual disk cannot be read.

Check the virtual secret disk’s integrity. There may be file system errors – try to fix them.

Backup file write error.

Check the integrity of the media to which you attempted to write the backup copy. It may have bad sectors, or there is not enough disk space. Try to solve these problems or find another disk storage unit.

Unable to restore Secret disk!

The size of the connected encrypted disk is smaller than the size of the backup.

Сonnect the encrypted disk of the required size and repeat the operation.

Error while reading the backup copy file.

Check the integrity of the media containing your backup copy for bad sectors, or file system errors. Check if there is enough space on the disk.

Error while writing the encrypted disk.

Check the integrity of the virtual disk, if there are any file system errors on the disk and try to fix them.

Unable to change to server mode!

Server mode cannot be activated.

Check if you have the administrator's rights required to start/stop Windows NT/2000/XP drivers and services. If you have the required rights, but the message recurs, refer to Dekart Private Disk MultiFactor technical support service.

Unable to create the Private Disk MultiFactor!

The virtual disk cannot be created.

Check if there is enough free disk space on your computer to create the virtual secret disk. If there is not enough free space, indicate the available secret disk volume in its properties (Disk > Create > Disk size > … Mbytes). If there is enough free space, check the integrity of the media and fix the errors that are revealed; or select another disk storage unit. The symbol indicating the disk being created can have an illegal value. If you are using Windows 9x, correct the LASTDRIVE instruction in the config.sys file and reboot your computer.

Unable to initialize the Key reader!

The reader/Token in use is not recognized by Dekart Private Disk MultiFactor.

In Dekart Private Disk MultiFactor’s menu, choose a smart card reader/Token used via System > Key Reader. If the problem persists, refer to the Possible Problems section.

Unable to load Windows Smart Card Service!

The Windows Smart Card Service cannot be started.

Ensure that the Windows Smart Card Service is installed on your computer. If it is not installed, contact the system administrator. If the problem persists, refer to Dekart‘s technical support.

Unable to restore the Private Disk MultiFactor!

Wrong backup copy alternative access password was entered.

Enter the right backup copy alternative access password.

Virtual disk write error.

Check the integrity of the virtual secret disk. It may have file system errors.

Backup file read error.

Check the integrity of the media storing the backup copy. It may have bad sectors or disk file systems errors.

The memory capacity of the recovered data exceeds the size of the connected virtual disk.

Create a new virtual disk with more free space.

Unknown Key!

The inserted electronic Key is not for use with Dekart Private Disk MultiFactor or with its current version, or it is not formatted to work with Dekart applications.

MultiFactor Key or try to format the key using the Key Formatting Utility. If the problem persists, refer to Dekart’s technical support.

You do not have sufficient administrative rights for this operation!

Dekart Private Disk MultiFactor’s driver cannot be started.

Check whether you have sufficient privileges to start/stop Dekart Private Disk MultiFactor’s drivers. If you have the required rights, but the message persists, refer to Dekart’s technical support.

Not enough administrative privileges to perform this operation!

You don't have enough privileges to enable/disable Server mode. 

Please, login as an administrator and repeat the operation.

Unsuccessful biometric registration!  

Could not register the biometric identifier on the Key.

Repeat the operation. If the situation repeats, try using another biometric identification device.

Unsuccessful biometric verification! 

The biometric identifier you have presented does not match the template stored on the Key.

Repeat the operation. If the problem persists, check your biometric device.

Key permanently blocked.

After multiple wrong PIN code entries attempting to unblock the Key, the Key is permanently blocked.

Re-format your Key using Key Formatting Utility.

Unknown key!

You have attempted to read/write data using a Key not supported by Dekart Private Disk MultiFactor

Use one of the Keys listed in the Supported devices section.