Message

Cause

Solution

ATTENTION! Bad PIN code was entered!

An incorrect PIN-code was entered.

Enter the PIN-code again.

Confirm PIN not match

When changing the PIN-code, the original code did not match the one you entered in the confirmation dialog.

Repeat the procedure, make sure that the original PIN-code is identical to the one you enter the second time.

PIN length need at least 4 symbols

The length of the PIN-code is below 4 characters.

Repeat the procedure, entering a code which is 4 to 8 characters long.

An error occurred while working with the KSD

An error occurred when the program tried to read\write from\to the KSD

Try the procedure again. If it still fails, try reconnecting the KSD. If this fails too, contact support.

Error writing data into KSD (Not enough free space on KSD)

An error occurred while writing data to the KSD. Usually this is caused by the lack of free space on the device.

Free up some space on the KSD. Use Dekart KeyManager.

Biometric verification failed!

The provided BIO ID did not match the one stored on the KSD.

Perform the biometric authentication again.

Error Backup file opening

An error occurred while opening the backup file. Perhaps it is corrupt, or it is being used by another application.

Make sure that the file is not used by a different application. If you have reasons to believe it is corrupt, try to repair it with specialized software (ex: Windows system utility, Norton Utilities etc.)

Error: Backup file not found

The backup file was not found.

Make sure the path to the file is correct, and that its name is written right.

Removable device's not found. Enable at list one and try again.

No removable devices were found in your system.

Connect the KSD to your computer and retry the operation.