Error message |
Suggested actions |
Private Disk is not installed. You must install it! |
Dekart Private Disk should be installed |
Cannot copy or wipe some files!
The file exists
Cannot copy file! (Ю) |
Press the Not copied button to find out additional details about the error (as shown in the screenshot). The file already exists.
Make sure that the file is not used by any application; perhaps the file is corrupt and it should be checked with file repair software. |
Private Disk is running and must be closed. Do you want to quit Private Disk? |
Private Disk and Private Disk File Move cannot be running at the same time. Please close Private Disk, then start Private Disk File Move |
Я In certain, extremely rare circumstances, the program may be unable to transfer all the files to the newly created encrypted drive. This happens because the sum of the sizes of the files that you wish to encrypt exceeds the storage capacity of the encrypted drive. The factors that cause this are:
| • | Some of the disk's space is taken by system files, created automatically by Windows; |
| • | The 'size on disk' of a file is different from its 'actual size', the difference depends on the file size, the file system, the directory structure of the disk, etc. |
Taking the above into account, it is impossible to determine the actual size of a disk that will fit all your data. In such a case, the program will display a list of files that were not copied. You can go back to the disk creation options step, add about 10 MB of Additional Space, then re-start the process.
Note. If you encounter any other error messages, please contact Dekart's technical support team http://www.dekart.com/support/howto/howto-contact-us/ .