Returns and Refunds

Special notice: due to the enormous amount of spam, emails containing registration information may accidentally be treated as junk mail. If you did not receive a message from Dekart within 24 hours after the purchase, please get in touch with us, providing alternative contact information at this page.

Software refunds

Products that can be downloaded prior to the purchase are NOT refundable.
Software refunds will be issued in the following cases:

• The problem was too subtle to be discovered during the 30-day trial period;
• The problem that caused you to request the refund is indeed created by our product, and not by another application on your computer or by faulty hardware;
• The problem has been examined by our technical support team, and we failed to provide a solution in a reasonable amount of time.

Due to the occured transaction fees, the value of the refund will be smaller than the original amount you paid for the product

We would like to emphasize that the trial period is an important phase. We encourage you to explore the programs and try all their options before the purchase. Do not hesitate to contact our support team if you have any questions.

Hardware returns and refunds

Product Availability

Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

Returns

If you are not satisfied with your purchase finding out any technical problem, we will gladly refund or exchange your product within 30 days of arrival of the product to our facilities. Please, bear in mind that the shipping return costs are carried by customer. Our products provide a 1 year manufacturer’s guarantee.

Things to remember: Please include a note stating what is wrong with the product, whether it is a refund, exchange, or repair under the manufacturer's warranty. Also, please state your name & address along with your e-mail address, order number, and approximate purchase date. Please send the product back to our office if you are not satisfied with it.

For refunds – the product must be in the same condition you received it in.

For refunds – there is a $10 re-stocking fee to cover all the expenses

We are not responsible for shipping damages or package loss on the way to our facility Once our Techncial Department identifies the problem with the product, the customer gets either a refund or a new product upon request. . Please allow up to one month for exchange to arrive. If the model you would like to have is out of stock, then you can choose another product of the same value. Only manufacturers' defects are covered under warranty. This does not include intentional damage, or general wear and tear (such as scratches, dents/chips, etc.). Nor water damage is covered.

If there are any other problems, we will work with you until both parties are satisfied.

Please email us at sales@dekart.com or call us at (373 22) 245580 if you have any further questions.